Refund & Cancellation Policy
How cancellations, rescheduling and refunds are managed
1. Who we are
ADHD Assessment UK is the trading name of Avon Medical Ltd, a CQC-registered independent healthcare provider offering private adult ADHD assessment and treatment services in England.
2. Cancellation by you
If you cancel your appointment more than 72 hours before the scheduled appointment time, you will receive a full refund.
If you cancel between 24 and 72 hours before your appointment, you will receive a 50% refund.
If you cancel less than 24 hours before your appointment, or you do not attend without notice, no refund will usually be issued.
This does not affect your statutory rights.
3. Statutory cancellation rights
Where you book our services online or remotely, you may have a statutory cancellation right during the applicable cooling-off period.
If you ask us to begin work within this period, such as reviewing forms, preparing for your appointment, conducting clinical triage, or carrying out the assessment, you agree that we may charge a reasonable amount for work already completed if you later cancel.
If the service has been fully provided with your agreement, your right to cancel may be limited.
4. Rescheduling
You may reschedule your appointment at no charge if you give at least 48 hours' notice.
Rescheduling requests made with less than 48 hours' notice may incur an administration fee of £50.
We may also need to reschedule your appointment if required pre-assessment information has not been completed in time.
5. Missed appointments and late attendance
If you do not attend your appointment, or you attend too late for the clinician to safely complete the appointment, this may be treated as a missed appointment. Missed appointments are non-refundable unless there are exceptional circumstances, which will be reviewed on a case-by-case basis.
6. Missing information before assessment
You are responsible for completing all required forms and providing accurate information before your appointment. This may include identity checks, GP details, medical history, questionnaires, and any other information needed for safe clinical assessment.
If required information is missing, incomplete or inaccurate, we may need to delay or reschedule your appointment. A rescheduling or administration fee may apply if this happens at short notice.
7. Treatment and prescribing appointments
Where an appointment relates to treatment, medication or titration, you may be required to provide up-to-date physical health observations, including blood pressure, pulse and weight. If required observations or safety information are missing, the clinician may be unable to prescribe, change medication or continue treatment at that appointment. In this situation, the appointment may still be chargeable.
8. Cancellation by us
If we need to cancel your appointment, we will contact you as soon as possible and offer either:
- a full refund; or
- the option to reschedule at no additional cost.
If we cancel because the service is not clinically suitable for you, we will explain this where appropriate and may signpost you to a more suitable service.
9. Clinical suitability
We may decline, pause or stop assessment or treatment if we believe our remote service is not clinically appropriate or safe for your needs. This may include situations involving significant risk, safeguarding concerns, acute mental health crisis, active psychosis or mania, significant substance misuse, serious cardiovascular concerns, suspected misuse or diversion of medication, or where required monitoring is not provided.
Refunds in these circumstances will be considered based on the stage of the service already provided.
10. How to cancel or reschedule
To cancel or reschedule your appointment, please contact us as soon as possible:
Email: enquiries@adhdassessmentuk.co.uk
Telephone: 07356 029277
Please include your full name, date of birth, appointment date and the reason for cancellation or rescheduling.
11. Refund processing
Approved refunds will be processed to the original payment method within 5–10 working days.
Processing times may vary depending on your bank or payment provider.
Questions about this policy?
Contact our team and we will respond within 2 working days.