Privacy Policy

1. Who we are

ADHD Assessment UK is the trading name of Avon Medical Ltd, a CQC-registered independent healthcare provider offering private adult ADHD assessment and treatment services in England.

In this policy, "we", "us" and "our" refer to Avon Medical Ltd trading as ADHD Assessment UK.

Data Controller: Avon Medical Ltd

Registered address: 135 Marshall Lake Road, Shirley, Solihull, B90 4RB

Email: enquiries@adhdassessmentuk.co.uk

Telephone: 07356 029277

2. What personal data we collect

We collect information you provide when you contact us, complete screening or pre-assessment forms, book an appointment, attend an assessment, receive treatment, or communicate with our team.

This may include:

• name, date of birth, address and contact details
• proof of identity and address
• GP details and relevant NHS information
• medical, psychiatric, medication and family history
• ADHD screening and assessment information
• questionnaires and clinical outcome measures
• employment, education and social history
• risk, safeguarding and substance-use information where relevant
• appointment, payment and administrative information
• website technical data such as IP address, device type, browser type and cookie data

3. How we use your personal data

We use your personal data to:

• respond to enquiries
• assess your suitability for our service
• book and manage appointments
• carry out ADHD assessments
• prepare clinical reports and GP letters
• provide treatment, prescribing and medication monitoring where clinically appropriate
• communicate with your GP, pharmacy or other healthcare professionals where needed
• manage payments, administration and patient records
• meet legal, regulatory, safeguarding and professional obligations
• improve the safety and quality of our service

We do not sell your personal data.

4. Legal basis for processing

We process personal data under UK GDPR where it is necessary for:

• performance of a contract with you
• compliance with legal and regulatory obligations
• our legitimate interests in running, managing and improving our service
• protecting vital interests in an emergency or serious safety situation

We process health information and other special category data where it is necessary for the provision of healthcare, medical diagnosis, treatment, safeguarding, and the management of healthcare services.

5. Sharing your information

We may share relevant information with:

• your GP or NHS provider, where appropriate
• pharmacies involved in dispensing prescriptions
• clinicians involved in your care
• secure clinical system providers, such as electronic medical record systems
• payment, booking, email, website and IT service providers
• CQC, ICO, NHS bodies, safeguarding authorities or other regulators where required
• emergency services, crisis services or safeguarding teams where there is a serious risk of harm

We only share the minimum necessary information and only where there is a lawful reason to do so.

6. Data retention

We retain adult clinical records for a minimum of 8 years from the date of your last appointment, in line with health record retention guidance.

Administrative, enquiry and contact records are retained only for as long as necessary for the purpose they were collected, unless we are required to keep them for legal, regulatory, accounting or clinical safety reasons.

When records are no longer required, they are securely deleted or destroyed.

7. Data security

We use appropriate technical and organisational measures to protect personal data. These include secure clinical systems, access controls, named user accounts, password protection, multi-factor authentication where available, staff confidentiality requirements, staff training, supplier checks and incident reporting procedures.

Clinical information is stored in approved secure systems. We do not allow patient information to be sent through personal messaging apps or stored insecurely on personal devices.

8. Your rights

Under data protection law, you may have the right to:

• access a copy of your personal data
• ask us to correct inaccurate information
• ask us to delete information, where this applies
• ask us to restrict how we use your information
• object to certain types of processing
• request data portability, where this applies
• complain to the Information Commissioner's Office

Some rights may be limited where we need to keep information for legal, regulatory, clinical safety or safeguarding reasons.

To exercise your rights, contact us at:

enquiries@adhdassessmentuk.co.uk

9. Cookies and website data

Our website may use cookies or similar technologies to operate the site, understand website performance and improve user experience.

Where required, we will ask for your consent before using non-essential cookies, such as analytics or advertising cookies.

10. Complaints

If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

11. Contact us

For questions about this Privacy Policy or how we handle your personal data, contact:

Questions about this policy?

Contact our team and we will respond within 2 working days.